Term and Conditions

Last updated: [Insert Date]

1. About Vango Store

Vango Store is your premier online destination for outdoor adventure gear, specializing in:

• Camping equipment and furniture
• Cycling gear and bikes
• Outdoor clothing and baselayers
• Fishing and specialist equipment
• BBQ and cooking accessories
• Children’s outdoor gear
• Dog accessories

Our mission is to equip adventurers of all kinds with quality gear for their outdoor pursuits.

2. User Responsibilities

2.1 Account Creation

When creating an account with Vango Store, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you promptly.

3.3 Age Restrictions

Some products (e.g., camping knives, certain fishing equipment) may have age restrictions. By purchasing these items, you confirm you meet all legal requirements.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

5. Shipping and Delivery

5.1 Shipping Areas

We ship globally except to certain Asian and remote regions. See our Shipping Policy for details.

5.2 Delivery Times

Standard processing time: 1-2 business days

Delivery options:

• Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
• Free Shipping (orders over £50): 15-25 business days via EMS

These are estimates only and may vary due to customs processing.

5.3 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

• Item is unused with original tags attached
• Original packaging is intact
• Proof of purchase is included

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Personalized/custom items
• Opened camping cooking equipment
• Swimwear and underwear
• Fishing bait and consumables

6.3 Refund Process

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Vango Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

Vango Store is not liable for any injury or damage resulting from:

• Improper use of products
• Failure to follow manufacturer instructions
• Modification of products

8.2 Website Use

We strive to maintain uninterrupted service but are not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Any consequential losses from website use

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these terms periodically. The current version will always be available on our website with the effective date.

12. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Postal Address:
Vango Store
72 Great Horton Rd
Bradford, GB BD2Y 3RA